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  • Updated 9 Months Ago

What is CTI? How Does it Work with Salesforce? - PremiumInfo

Updated 9 Months Ago

What Is CTI? How Does It Work With Salesforce? - PremiumInfo
Computer Telephony Integration (CTI) is an increasingly important tool in today’s business world. Especially when automating and streamlining contact center operations. It allows agents to make the most of their customer relationship management (CRM) software. Salesforce, by integrating it with telephone systems using specialized adapters that can read incoming data from phone calls. CTI provides […]
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